Refund policy

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Return & Refund Policy

We have a 5-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at nicoleleenaples@gmail.com.

Please note that returns must be sent to the following address:

Nicole Lee Official Boutique Naples
3108 Tamiami Trail, North Naples, FL 34103
United States

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at nicoleleenaples@gmail.com.

Returned Packages / Undeliverable Orders

If an order is returned to us because the customer did not pick up the package, provided an incorrect or incomplete shipping address, refused delivery, or the package was otherwise undeliverable, no refund will be issued.

The customer will be responsible for any additional shipping fees required to resend the order.

Original shipping costs are non-refundable.

Returned-to-sender packages will only be reshipped after the package has been received by us, inspected, and after the customer has paid the new shipping fee.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products, special orders, personalized items, personal care goods, and gift cards.

All discounted items, sale items, clearance items, promotional items, and items purchased with a discount code are final sale and cannot be returned, exchanged, or refunded.

Unfortunately, we cannot accept returns on sale items, discounted items, promotional items, clearance items, items purchased with a discount code, or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.

Please note that discounted items, sale items, clearance items, promotional items, items purchased with a discount code, and gift cards are not eligible for exchanges.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Discounted items, sale items, clearance items, promotional items, items purchased with a discount code, and gift cards are excluded from returns, exchanges, and refunds where permitted by applicable law.

Refunds

We will notify you once we have received and inspected your return, and we will let you know if the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

Original shipping costs are non-refundable.